Refund And Returns Policy

Thank you for shopping with Soapy Body Shop. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the conditions under which we accept returns and issue refunds. By making a purchase from our website, you agree to the terms of this policy.

1. Returns

1.1 Eligibility
To be eligible for a return, the following conditions must be met:

Timeframe: Returns must be initiated within 3-4 days of receipt of your order.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: You must provide a receipt or proof of purchase.

1.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following items:

Opened or used products
Custom or personalized items
Sale or clearance items

1.3 Return Process
To initiate a return, please follow these steps:

Contact Us: Email us with your order number and reason for the return.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Return Shipping: Pack the item securely and send it to the address provided. You are responsible for return shipping costs unless the return is due to our error.

2. Refunds

2.1 Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 3-4 days for the refund to appear in your account.

2.2 Partial Refunds
We reserve the right to issue partial refunds in the following cases:

Items that are not returned in their original condition or packaging.
Items that are missing parts or accessories.

3. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the damaged or defective item and arrange for a replacement or refund.

5. Order Cancellations

Orders may be canceled before they are processed and shipped. To cancel an order, contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled, but you can return it following our standard return procedure.

6. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us.

Thank you for choosing Soapy Body Shop. We appreciate your business and strive to provide you with high-quality products and excellent service.

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