Refund And Returns Policy
Thank you for shopping with Soapy Body Shop. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the conditions under which we accept returns and issue refunds. By making a purchase from our website, you agree to the terms of this policy.
1. Returns
1.1 Eligibility
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be initiated within 3-4 days of receipt of your order.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: You must provide a receipt or proof of purchase.
1.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following items:
Opened or used products
Custom or personalized items
Sale or clearance items
1.3 Return Process
To initiate a return, please follow these steps:
Contact Us: Email us with your order number and reason for the return.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Return Shipping: Pack the item securely and send it to the address provided. You are responsible for return shipping costs unless the return is due to our error.
2. Refunds
2.1 Refund Processing
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 3-4 days for the refund to appear in your account.
2.2 Partial Refunds
We reserve the right to issue partial refunds in the following cases:
Items that are not returned in their original condition or packaging.
Items that are missing parts or accessories.
3. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the damaged or defective item and arrange for a replacement or refund.
5. Order Cancellations
Orders may be canceled before they are processed and shipped. To cancel an order, contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled, but you can return it following our standard return procedure.
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Refund and Return Policy, please contact us.
Thank you for choosing Soapy Body Shop. We appreciate your business and strive to provide you with high-quality products and excellent service.

Brightening
Glow Naturally, Every Day
Our brightening skincare is designed to gently fade dark spots, even out tone, and restore your skin’s natural radiance. Powered by ingredients like turmeric, kojic acid, and lemon oil, these products help you glow with confidence—no filters needed.

Detoxifying
Clear Out the Gunk—Naturally
Our detoxifying skincare draws out impurities, unclogs pores, and resets your skin using powerful natural ingredients like activated charcoal, bentonite clay, and tea tree oil. It’s like a fresh start for your face and body.

Relax & Renew
Your Skin’s Little Moment of Peace
Slow down, breathe deep, and give your skin the rest it deserves. Our Relax & Renew collection is infused with soothing botanicals and calming oils to help ease tension, soften your skin, and create a spa-like ritual—right at home.

Entire Collection
Natural Skincare for Every Mood + Skin Goal
From brightening and detoxifying to soothing and renewing, our handcrafted skincare is made to meet you where you are. Each product is powered by real ingredients—no fluff, no fillers—just nourishing formulas that love your skin back. Whether you're glowing up or winding down, there's a soap (or two) with your name on it.

Turmeric
Brightens + Evens Skin Tone
Turmeric is packed with curcumin, a powerful antioxidant known to help fade dark spots, reduce redness, and bring out your skin’s natural glow.

Activated Charcoal
Detoxifies + Purifies
Activated charcoal pulls out dirt, oil, and toxins from deep within the pores, leaving skin clean, smooth, and refreshed.

Kojic Acid
Fade Dark Spots + Brighten Skin
Kojic acid is a gentle skin-brightening ingredient that helps reduce the appearance of dark spots, hyperpigmentation, and uneven tone. It works by slowing melanin production—revealing a more radiant, even complexion with consistent use.

Bentonite Clay
Clarifies + Detoxifies
Bentonite clay gently pulls out toxins, excess oil, and impurities from the skin, helping to clear clogged pores and calm breakouts—without stripping your natural moisture.

Moringa
Nourish + Revitalize Skin
Rich in antioxidants and vitamins A, C, and E, moringa helps fight free radicals, reduce inflammation, and promote a healthy, youthful glow. It’s a nutrient-packed boost for tired, dull skin.

Sea Moss
Mineral-Rich Hydration + Glow
Packed with 92 skin-loving minerals, sea moss deeply nourishes and hydrates while helping to soothe irritation and support a clear, radiant complexion.

Lemon Oil
Brighten + Clarify Naturally
Cold-pressed from lemon peels, this refreshing oil helps to tone, cleanse, and brighten dull skin—while its zesty scent uplifts your mood with every lather.

Honey
Moisture Lock + Skin Soother
Honey naturally draws moisture into the skin, calming redness and irritation. It’s anti-inflammatory, ultra-soothing, and leaves skin soft, dewy, and balanced.